Saturday, February 6, 2010

Best Buy Bosch TCA6001UC Benvenuto B20 Thermoblock 15-Bar-Pump Fully Automatic Espresso Machine

Bosch TCA6001UC Benvenuto B20 Thermoblock 15-Bar-Pump Fully Automatic Espresso Machine

Product Description
At just the touch of a button, the Benvenuto Gourmet coffee maker grinds the beans and brews the coffee within seconds. The unique AROMASWIRL high-pressure brewing system immerses the freshly ground coffee in the ideal water temperature for optimal extraction and maximum flavor release. A frothing attachment for cappuccino, instant hot water for tea or hot chocolate adds to this amazing machine's capabilities. To top it all off, the Benvenuto automatically cleans itself when needed. Fresh, flavorful coffee, cappuccino or espresso just like they make it in the Italian cafes. The Good Housekeeping Seal Recognized for their quality manufacturing, Bosch are backed by The Good Housekeeping Seal - a two-year limited warranty.

  • Fully automatic espresso machine with Thermoblock 15-bar pressure system
  • Stainless-steel boiler; AROMASWIRL system for maximum flavor extraction
  • Adjustable strength and size; brew 1 or 2 cups at a time; auto shut-off
  • Bean hopper; conical burr grinder; removable 70-ounce water tank; frother included
  • Measures 22-4/5 by 14-1/5 by 16-1/5 inches; 2-year limited warranty

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Great coffee every time!!!
I moved in with a friend while stationed in Hawaii for a couple years. He has this coffee maker and we all love it. It has consistently made about 25 cups of coffee every day for 3 years and no let up so far. Still as great as new.

Excellent machine
I bought the B20 to replace a series of Capresso machines, all of which failed after a year or so of constant use. The B20 has all their capabilities, uses the same filter technology and cleaning tablets, but keeps working. After two years no problems other than finicky trays that demand constant cleaning; a small price to pay. I buy filters from internet supplies and use Jura cleaning tablets, so even those are not so expensive as direct from Bosch.

Great Machine
After years of use, I replaced my Saeco machine with the Bosch B20. I did a lot of research, and I think this is a great machine for the money. It is fast to start up, and it makes great coffee and espresso. The steam rod/hot water dispenser is also top notch. The Germans do a great job engineering a great boiler. Water is super hot and there is no wait. If you make tea, it is a lot faster than waiting for a kettle.

I never had any customer service issues, so I cannot really address the machine from that angle. Finding the cleaning pods was not that hard, IMHO.

The only complain I have is that the water tank is a small, and must be refilled often if you drink a lot of coffee or make a lot when you have guests.

Troublesome machine; bad service.
Aggravating coffee maker to use. Owners manual was obviously written by a non-owner. The service center should be renamed "circus center" because of the bad service. For example:

when I tried to order the cleaning tablets specified in the manual, the rep said "we don't have those". I asked why the manual gave a part number and gave a toll-free number to the service center in which to order. He suggested that I "try another manufacturer of espresso machines...that all the cleaning/descaling tablets are the same".

I wouldn't buy this machine again at a third the price that I paid.

More Info: Best Buy Bosch TCA6001UC Benvenuto B20 Thermoblock 15-Bar-Pump Fully Automatic Espresso Machine

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